Here's how to request a refund on Shein: a step-by-step guide
In recent months , online shopping through Chinese sites like Shein and Temu has become popular. They offer clothing, technology, and home decor items , among others.
When purchasing on these sites, there's a chance the product may arrive in poor condition or not be what we expected, so Shein has a specific policy regarding returns and exchanges.
Shein, the Chinese platform for buying clothes online.
Shein has become one of the preferred platforms for Argentine consumers, who are now enjoying flexible import policies . However, many are wondering how to return items on Shein after a purchase.
If this is your first time returning something through Shein, this process is free , but keep in mind that subsequent returns will incur an additional cost. Additionally, these exchanges can be made within 30 days of delivery , although if the item is damaged, you must report it within 24 hours.
The first return on Shein is free.
- Log in to your Shein account: access from the mobile app or website.
- Go to the “My Orders” section.
- Select the order and the item to return : To do this, first identify the order containing the item and then select the “Return Item” option.
- There you must specify the reason, in addition to completing additional information if required.
- Print the return label : The company generates a return label for you to print and affix to the package. The item must be returned in its original packaging .
- Send the package to the designated local post office .
- Wait for confirmation : Shein will process the return within seven days of receiving the package. The refund will be issued to either the original payment method or the Shein balance , depending on the method selected.
Not all products are returnable . According to Shein's official website, these are the items that cannot be exchanged:
- Underwear or lingerie
- Swimwear
- Party decoration
- Pet products
- Beauty products
- Accessories, except scarves and handbags
Beauty items cannot be exchanged on Shein.
The company also does not accept washed , used, or damaged products. Returned items must be declared by the customer in advance.
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