Bouygues Telecom: Operator Victim of Massive Hack, Customers Urged to Act Quickly

More than 6 million Bouygues Telecom customers are affected. The operator is already working behind the scenes to resolve the situation.

Are you or have you ever been a Bouygues Telecom customer? You'd better check your emails and text messages as soon as possible. The popular operator, with over 18 million subscribers, announced on the night of Wednesday, August 6 that it had been the victim of a cyberattack. The attack appears to have paid off, as several databases were compromised, affecting the personal data of nearly 6.4 million customers.

The information hackers retrieve is significant. We're talking about customer identities (names, first names, dates of birth), but also much more sensitive data such as the postal address, email address, and IBAN of several subscribers.

If you are or have been a Bouygues Telecom customer, it's best to assume your accounts have been hacked. Now that hackers have your information, they'll likely try to scam you in the coming days or weeks.

First, monitor your emails carefully. Make sure that emails from Bouygues Telecom are genuine and not fake. If in doubt, don't reply. Also, ignore any emails that are misleading, scams, or contain viruses.

If you have an online account with Bouygues Telecom, we strongly recommend that you log in quickly on the official website. Take a look at your recent payments and invoices to make sure everything is in order, and take the opportunity to change your login details.

Finally, if you think you are the victim of an attempted hacking or identity theft following this affair, it is recommended to contact Bouygues Telecom customer service via the official website or number 1064 (free call from a mobile or landline, available 6 days a week from 8 a.m. to 8 p.m.).